Frequently Asked Questions

Everything you need to know about your Vograce order.

What is the typical production time for custom orders?

Standard production time for custom fashion accessories and charms ranges from 5 to 10 business days, depending on the complexity of your design and current order volume.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination, typically taking 7 to 20 business days for standard international delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

Can I return a custom-made item?

Because custom items are manufactured specifically to your design, we only accept returns if the product arrives damaged or if there is a manufacturing defect. Please contact our support team within 7 days of receipt.

How should I prepare my artwork for the best print quality?

For optimal results, please submit your designs in CMYK color mode at 300 DPI. We accept PSD, AI, PDF, and high-resolution PNG files with transparent backgrounds.

Are your materials eco-friendly?

We are committed to sustainability and offer a variety of eco-friendly options, including recycled acrylics and ethically sourced woods for our custom charms and accessories.